Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Please be sure to get the shipping receipt when you return the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
201 E Center St, Ste 112 Anaheim, CA 92805 (714) 900-3449 email: support@stembotany.com
Shipping
We can ship to virtually any address within the continent of US for FREE of charge on any orders with USPS service. If your order is over $79, we offer FREE 3 Day Shipping service, you can expect to receive products within 2 to 4 days from the order date.
When you place an order, we will estimate shipping (for an express orders) and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the Express Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.